Superglide Stairlifts are always happy to help with stairlift FAQs, but did you know a lot of problems can be fixed at home without the need for a call-out?
If you’re out of warranty, this will save you a call-out fee!
Keep reading to see our stairlift FAQs and a list of the most common codes on a stairlift plus what they mean.
Although commonly referred to as error” codes, not all codes showing on the display mean something is wrong.
Stairlift FAQs
Handicare 950 Simplicity – Handicare 950+ Codes
Question
Why does my Handicare stairlift show an 8/9?
Answer
A Handicare 950 Simplicity or a Handicare 950+ will show an 8 or a 9 when the lift is running up or down stairs. The number differs depending on what hand chair is (left or right).
Either way, these are normal codes to see daily on your lift.
Verdict
Don’t panic! This is totally normal.
Question
Why does my Handicare stairlift show a 6/7?
Answer
Your Handicare stairlift is fitted with multiple sensors. Should something activate a switch on the footplate, the stairlift will stop and show a 6 or a 7.
Remove any obstacles from the stairs and try again. If you have no visible obstacles, try clicking each sensor multiple times.
Verdict
Try the steps above. If your stairlift still won’t move after a reset or any sensors feel stuck, give us a call!
Question
Why does my Handicare stairlift show a 0?
Answer
There are a few reasons your lift may be showing 0. Firstly, make sure your lift isn’t swivelled.
Its back should be against the wall. If your lift has a key, check that it’s fully turned and locked in.
If your lift has a red button on the side of the chair, make sure this is NOT pushed in. Simply turn it clockwise and it should pop out!
Verdict
Try the steps above. If your stairlift still won’t move after a reset, give us a call!
Question
Why does my Handicare stairlift show a 2?
Answer
Your lift is probably beeping right now, too. This means that the lift isn’t charging.
Firstly, check that your stairlift charger is plugged in and switched on. A charger should never be switched off or unplugged, or you can risk your batteries becoming flat and needing to be changed.
Is the socket itself working? Check your fuse box!
Verdict
Try the steps above. If your charging light is on, but your stairlift still won’t charge, give us a call!
Question
Why does my Handicare stairlift show an n?
Answer
If you have a Handicare Slide track system, your lift will normally show a lowercase n for at least half of the journey. Don’t worry!
If you don’t have a slide track, please give us a call.
Verdict
If you don’t have a slide track system and a reset doesn’t clear the code, please give us a call!
Question
My lift is showing a code not mentioned here. What should I do?
Answer
Reset your stairlift on the black switch just next to the LCD display where you can see the code.
Switch it back on after approximately one minute.
Verdict
Sometimes your stairlift may have a slight glitch and return to normal. If a reset doesn’t clear and return the code, please call us!
Brooks/Acorn 120 – Brooks/acorn 130 codes (Not relevant for older models of 120s or 130 t700 models)
Question
Why does my Brooks/Acorn 120/130 show A2/A3/A4/A5?
Answer
A Brooks/Acorn 120 or 130 will show an A2 or A3 when the lift is running up or down stairs. The number differs depending on what hand chair is (left or right).
Either way, these are normal codes to see daily on your lift.
If running the lift via remote control, the lift instead will show A4/A5.
Verdict
Don’t panic! This is totally normal.
Question
My Acorn/Brooks show E1/E2?
Answer
Acorn/Brooks stairlift is fitted with multiple sensors. If something activates a footplate switch, the stairlift will stop and show an E1 or an E2.
Remove any obstacles from the stairs and try again. If you have no visible obstacles, try clicking each sensor multiple times.
Verdict
Try the steps above. If your stairlift still won’t move after a reset or any sensors feel stuck, give us a call!
Question
Why does my Acorn/Brooks stairlift show C1-C4?
Answer
Your Acorn/Brooks stairlift has a subtle way to tell you about its battery charge using is C code system.
C1 means your lift is charging, and C4 means your battery is fully charged.
Verdict
Don’t panic! This is totally normal.
Question
Why does my Acorn/Brooks stairlift show E9?
Answer
Check the key located on the carriage of the stairlift (located on the side facing up the stairs).
When fully inserted and turned properly, the key should be locked in.
Verdict
If your key feels loose or is fully inserted, but you’re still getting an error, reset the stairlift.
If this doesn’t clear the error, give us a call!
Question
Why does my Brooks/Acorn 120/130 show an F error code?
Answer
Tip: Your Brooks/Acorn stairlift codes are grouped into handy categories. Codes which start with A usually correspond to normal operation.
C is usually used for charging. E is usually used for sensor alerts. F is used generally for Faults, and H is for multiple errors.
You can reset our stairlift by using the black switch, which can sometimes clear as code if your stairlift experiences a glitch.
Verdict
If your stairlift develops an F code and it doesn’t clear with a reset, please give us a call!
Contact Us
There are many codes across different brands or models of stairlifts. Two stairlifts can even look the same, but a newer/older model may have different codes!
This is a basic overview of what codes are common on your stairlift and what to do if you see them.
For more information on Stairlift FAQs you can call Superglide Stairlifts on 01925 414771, and we’ll be happy to help over the phone for free. (Which could save you a call-out fee!)
But if you’d prefer one of our knowledgeable engineers to attend, we will be out as quickly as we can!
